Volaris Airlines Cancellation & Refund Policy | Fees

Have you planned your journey with Volaris, and sudden circumstances require you to cancel your ticket? You must be finding it stressful. However, you can leave your worries as Volaris cancellation policy is here to help you. It helps you understand the different options you can choose from. 

Cancellation of flight tickets is common these days. However, Volaris does its best to lessen the difficulties of ticket cancellation for its passengers. Therefore, you can go for its seamless cancellation process. For that, you can either visit its website or call its representative.

The airline can charge a cancellation fee depending on your ticket terms. However, you can skip it in some circumstances. 
Therefore, to learn more about the right time to cancel a ticket, terms and conditions, and process to cancel, go through the blog carefully. 

What is the Cancellation Policy of Volaris?

It is true that canceling a flight ticket on Volaris is super easy. However, you should understand Volaris Airlines Cancellation Policy before you proceed with the process. Therefore, keep the following points in mind. 

  • Volaris Airlines gives you an option to cancel your booking for free in the following situations: 
  • When you complete the cancellation 24-hour after reserving the flight. 
  • Seven days are remaining for the departure of international flights.
  • 24 hours are remaining in the departure of domestic flight  
  • When you request the cancellation by telephone.
  • You need to pay a cancellation fee after the 24-hour window. 
  • The airline provides you a refund only if you have not completed the check-in.
  • However, you should contact Volaris customer service for cancellation of a flight ticket purchased 24-hour before flight.
  • Therefore, you need to call them 3 hours prior to flight departure. 
  • You may need to provide some documents or information like PNR number, email, full name, official ID, etc.
  • Further, you can not cancel a single ticket when you have booked a round trip on Volaris. 
  • However, ensure that you have not completed the check-in process for round-trip flights. 
  • Volaris allows you to cancel a single segment when you have multiple segments for a journey. 
  • But you will not receive the refund for the canceled part. 
  • Volaris will provide you a seat on an upcoming available flight, if Volaris cancels your flight. The airline will also pay for unused optional services like food, drinks, entertainment, etc. 

Note: Fare types like Plus fares can have different policies. To learn about it in detail, click here. Further, Volaris cancellation policy for International flights is subject to the airline’s discretion.

Can I Cancel a Volaris flight after 24 hours from Booking?

Of course! You can cancel a Volaris ticket 24 hours after making the reservation. But, the airline charges you a cancellation fee. 

Avoid it by cancelling within 24 hours of ticket booking. The airline offers a 100% refund. However, there is a condition:

Volaris will refund only when you have not completed the check-in process using any of the below methods:

  • Electronic (online) or 
  • At the airport

The airline does not offer a refund when you have finished the check-in process.

How to Cancel a Flight on Volaris?

Airlines provides you with various ways to cancel a ticket. Therefore, you can select from its online and offline methods. Check out the information below for the step by step process:

Online Method: By Visiting Website

  • Visit Volaris website
  • Enter your credentials like PNR number and name.
  • Then, click on the  “My Trips” option.
  • Choose a booking that you want to cancel.
  • Next, search for the “Cancel Flight” option.
  • Check out the cancellation terms and conditions.
  • Further, click on the “Continue” button. 
  • The airline will let you know through an email about the cancellation. 

Offline Method: By Phone Number

You can simply call Volaris customer service at 1 855 VOLARIS (8652747) to talk to its representative for cancellation. Therefore, follow the steps below:

  • Dial Volaris toll-free number.
  • Listen to the IVR process carefully 
  • Press 1 to learn about the flight status
  • Press 2 for flight booking 
  • Press 3 for refund 
  • Press 4 for cancellation
  • Press 5 to talk to a representative
  • Press* for the latest flight deals
  • An agent will attend the call.
  • Further, the agent will guide you on the Volaris cancellation process. 

Does Volaris Charge for Cancellation?

Volaris does not charge a fee when you cancel the ticket in 24 hours of making the reservation. Also, seven days must remain for flight departure. However, you may need to pay a Volaris cancellation fee when you make it after the 24-hour period. 

Further, the fee can differ with the fare type and the timing of cancellation. It generally varies between 75 and 400 dollars. Hence, you can avoid the fee by cancelling in 24 hours.

Can I Get a Refund from Volaris?

Yes. You can get a refund from Volaris Airlines. But before that, you should consider some important points. Volaris tickets and other fees are not refundable. Still, it provides refund in some cases:

  • You can expect a full refund for canceling the ticket in 24-hour of making the reservation. 
  • However, make sure seven days must be there for international flight departure and twenty-four hours for domestic flight. 
  • Similarly, Volaris provides a refund only if you have not checked in yet. 
  • You will also get a refund when Volaris cancels the flight, and you do not like the option it offers.
  • Therefore, you will get the fare amount and the fees paid for optional services back. 
  • For debit and credit card payments, refunds can take 7 days.
  • For other payment modes, it can take around 20 days.
  • Volaris will process the refund only to the original source of payment. 
  • You may need to provide some documents as requested by the Volaris. 
  • Still have questions regarding Volaris refund policy, then connect with its representative. The person will provide you with detailed information on refund rules. 

How long is Volaris takes to get refund?

Processing a refund on Volaris depends on the mode of payment used for flight booking.

  • For Credit/Debit Cards: It takes a week’s time for the refund to reflect in your bank card. 
  • For Other Modes: Volaris can take 20 working days for other modes of payment. 

Note: Volaris always refunds the amount to the original source of payment only. 

How Do I Talk to Someone at Volaris for Cancelled Flight?

Volaris offers you various ways to talk to its live agents about flight cancellation. Therefore, you can select from the following:

Phone Number: Calling a Volaris representative is a speedy way to get your cancellation query resolved. Therefore, you can dial the following number depending on the location:

  • In Mexico: call at +52 (55) 1102 8000 or 
  • In the US: call at  +1 855 VOLARIS (8652747) 

Other Ways to Talk to A Volaris Agent for Cancellation

You can exploit alternative ways to connect with a Volaris agent. However, use them only when you have enough time. 

Live Chat

You can visit the Airline website and click on the live chat option. Further, you can talk to its representative about flight cancellation. The agent will ask for some details and complete the process for you. 

Whats App

Volaris Airlines also offers WhatsApp support at the number: +52 55 5898 8599. Therefore, you can directly send a message on this number. It can take around 30 minutes to  get the response for your query.


You can email at [email protected]. However, keep it as the last option to get help for the cancellation process.

Sum Up

The above information on Volaris cancellation policy will help you to come out of the stressful situation before the journey. Secure a full refund by cancelling your ticket at the right time. Also, you can contact Volaris representatives for more clarity. 


How often does Volaris cancel flights?

You can expect a flight cancellation rate between 1 and 2 percent for Volaris. However, the data can differ with time. 

Can I cancel a Volaris international flight within 24 hours?

Yes. You can cancel an international Volaris flight in 24-hour of making the reservation. However, you will get the refund only when 7 days are there for departure and you have not checked in yet.

What if Volaris canceled/changed my flight without telling me?

You can ask for compensation if Volaris changes or cancels a flight without telling you. For that, call the airline or file a claim on its website. 

Does Volaris have free cancellation?

Yes. Volaris provides free cancellation when you cancel a flight in 24 hours of making the booking. Ensure that you have not completed the check-in.

How to get a refund for Volaris flight?

You get it by canceling the ticket in 24 hours of ticket reservation. Make sure you have not checked-in yet. 

How do I cancel my Volaris booking?

You do it by calling its contact centre at +52 (55) 1102 8000 in Mexico, or +1 855 VOLARIS (8652747) in the US. Further, you can go to “Change Your Flight” in the “Manage Your Booking” section on the website. 

Does Volaris refund your money if you cancel?

Yes. Volaris refunds your money when you cancel a flight. However, it is possible only when you have not completed the check-in. 

What are Volaris cancellation charges?

Volaris does not demand a fee if the cancellation is made within 24 hours of reservation. Beyond that, you pay a fee amounting between 75 and 400 dollars.