Virgin Australia Cancellation & Refund Ticket Policy

In rare case scenarios, a passenger goes for flight cancellation. It happens due to various reasons. But while doing it, the traveler misses key points without knowing about Virgin Australia's cancellation policy. Therefore, we are curating this detailed guide to make every person aware of the significance of the cancellation policy while canceling a flight. Virgin Australia offers a flexible policy for revoking a flight without any hassle.

In this article, we will explore different aspects of this policy, such as terms & conditions, refunds, methods of canceling, cancellation fees, etc. So, let us jump into the content straight away!

Virgin Australia Cancellation Policy

There are numerous crucial highlights of the cancellation policy that every passenger should remember before heading for flight cancellation. We have made a list of terms & conditions provided in the cancellation policy of Virgin Australia:

  • A traveler can cancel a flight within 24 hours of booking without paying any cancellation fee. It is for both refundable and non-refundable tickets.
  • However, a passenger with group bookings, discounted fares, and reward booking tickets can not avail of the 24-hour cancellation policy.
  • A passenger cannot cancel a flight after check-in. 
  • Virgin Australia Airlines can cancel the duplicate reservation in 72 hours before the scheduled take-off.
  • If a traveler has revoked his reservation after 24 hours of booking, there will be a cancellation fee. The Virgin Australia cancellation fee will be based on the fare class and fare rules. 
  • The passenger with a Flexi ticket can revoke his reservation up to 2 hours before the scheduled departure.
  • An Eco fare ticket holder can revoke his reservation any time after the risk-free period, subject to payment of the whole ticket fare for the cancellation.
  • The Freedom Fare type traveler can cancel his flight 24 hours before departure.
  • In case a traveler has yet to arrive at the airport for the scheduled departure, a no-show will be applicable. It will lead to complete forfeiture of the paid ticket price.

How to Cancel a Virgin Australia Flight?

Virgin Australia provides three methods to cancel a flight. These methods can be used online, offline, and at the airport. You can use any of these methods at your convenience. To help you use these methods comfortably, we have shared the steps:

Method 1: Cancel a Flight Through Website (Online)

  • First, open the official website of Virgin Australia on your browser.
  • Second, log into your account, if any.
  • Third, find the Manage Booking section on the website and click on it.
  • Fourth, fill in the details like booking reference number, passenger name, etc.
  • Fifth, you can see your flight details on the screen.
  • Sixth, look for the cancellation option and click on it.
  • Seventh, enter the details of the refund form if you want to receive the refund.
  • Last, Virgin Australia will process your request and send you a confirmation mail.

Method 2: Cancel a Flight Via Call (Offline)

  • Contact the airline’s customer service department at 1300 287 202.
  • Get on a call with an airline assistant.
  • The customer care assistant will ask you to provide your flight details like booking number, passenger’s last name, etc.
  • Share the reason for canceling a Virgin Australia flight. Support your reasons with proof.
  • The live person will check the eligibility of cancellation before approving the request.
  • After reviewing everything, the representative will confirm your cancellation with Virgin Australia.

Method 3: Cancel a Flight at the Airport

  • Go to the ticket center of Virgin Australia at the airport.
  • Wait for someone to assist you with the cancellation process.
  • Share the details of your flight with the airline assistant who facilitates you with the cancellation process.
  • Provide the reason for your cancellation with proof, like a medical certificate.
  • The assistant will check the eligibility of cancellations and will make the necessary changes.

Virgin Australia Cancellation Fee

In a few cases, the flyer has to pay a cancellation fee to cancel a flight. However, a traveler can avoid paying a fee for revoking the ticket by canceling it within 24 hours of the booking. Let us look at the cancellation fee a passenger has to pay:

  • A flyer may have to pay AUD80-AUD320 to cancel a domestic flight. The exact amount payable depends on the fare type.
  • Similarly, an international traveler pays between AUD80-AUD320 for a canceled flight, depending on the fare type.
  • The cancellation amount is subject to change as per different countries' laws.
  • In case the cancellation is due to a medical emergency, travelers or their travel companions who are not well enough to fly due to medical reasons are not required to pay cancellation fees. However, it is only possible if they produce valid medical proof.

Virgin Australia Refund Policy - Rules & Regulations

The only thing that worries every passenger while canceling a Virgin Australia flight is whether they will receive a refund. Yes, you will get a refund, but subject to a few requirements. Here are crucial points regarding the Virgin Australia refund policy:

  • A traveler can receive a refund for unused tickets within 365 days from the issuance date. After 12 months, the traveler cannot use it. 
  • If the flyer has upgraded his ticket to non-refundable, the base fare will remain non-refundable.
  • A deceased passenger gets a full refund on the unused portion of the ticket. The nominee of the deceased person should provide proof of death.
  • Virgin Australia provides a refund in the original mode of payment, which is used at the time of booking.
  • It takes up to 12 days for the refund to get processed.
  • The airline provides a full refund on an unused ticket segment to a passenger if it cancels the Virgin Australia flight.
  • A traveler must cancel all the forward flight segments before submitting a refund application.
  • The refund amount can be used against future purchases.
  • These are the conditions a traveler must follow to get a refund on the flight cancellation.

Does Virgin Australia have 24 hour Cancellation Policy?

A flyer can cancel the flight within 24 hours of booking, regardless of the fare type. It is the risk-free period, where you can get a full refund for refundable and non-refundable tickets.

Let us look at the key points to consider here:

  • The 24-hour cancellation policy applies to every fare type, including refundable and non-refundable tickets.
  • A group booking is not covered under Virgin Australia's 24-hour cancellation policy. 
  • It does not include discounted fares and reward bookings. 
  • A traveler can cancel a Virgin Australia flight for free within the 24-hour cancellation window.

Wrapping Up 

We hope you get all your answers regarding the cancellation policy while reading this blog. Virgin Australia is a renowned air carrier that focuses on providing a hassle-free experience to passengers regarding everything. Therefore, there are barely any complicated processes and regulations for canceling a flight with Virgin Australia.

Understanding the cancellation policy is important as it helps you cancel your tickets in minutes and get a refund. When you are stuck somewhere while processing your cancellation policy, skim through this guide.


Q1. Can I get my money back from Virgin Australia?

A- A passenger can receive the money from Virgin Australia through a refund. You can receive a refund on your cancellation if it is canceled within 24 hours of booking.

Q2. Does Virgin Australia have a 24-hour cancellation policy?

A- It has a 24-hour cancellation policy under which a traveler can cancel a flight within 24 hours of booking and receive a refund.

Q3. Does Virgin Australia have a cancellation fee?

A- Virgin Australia charges a cancellation fee from a passenger revoking a flight at the last moment. A traveler has to pay between AUD80-AUD320 for domestic and international flight cancellations, depending on the fare type.

Q4. Can I get a refund from Virgin Australia?

A- A passenger can receive a refund from Virgin Australia on cancellation. It is subject to the condition that the passenger has canceled a ticket within 24 hours of booking, and the traveler has provided valid proof supporting the reason for cancellation.